Refund & Cancellation Policy

Last updated: 2 November 2026

Every ThreadSpell piece is handmade to order, many with your own colours, names or sizes. This policy explains when you can cancel and how refunds work.

Cancelling an order

• You can cancel an order before we start making it. Open My orders on the website and tap Cancel order. The button is shown while the order status is “New”.
• Once the status changes to “Making”, the order cannot be cancelled, because the piece is already being made for you.

Refunds for cancelled orders

• Paid online: the full amount, including shipping, is refunded to the same payment method (UPI, card, net banking or wallet). Banks usually take 5–7 working days to show it in your account.
• Cash on Delivery: nothing was paid, so the order is simply cancelled.

Damaged or wrong item

If your order arrives damaged, or you received a different item from what you ordered, message us on Instagram or by email within 48 hours of delivery with your order number and clear photos (an unboxing video helps). We will send a replacement or give a full refund, including shipping.

What we cannot refund

• Change of mind after we have started making the order.
• Small differences in shade, size or pattern. Each piece is made by hand, so no two are exactly alike, and colours can look slightly different on screens.
• Custom pieces made exactly as described in your custom message.

Contact us

ThreadSpell, [Your City, State], India
Instagram: @shopthreadspell · Email: